FAQ

What do you do when you come into our home to care for our cats?

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We take care of everything! We give your cats fresh water and food, clean out their bowls, scoop the litter and maintain both feeding stations and litterbox areas for cleanliness. We administer medicine to your cats when necessary, for either a temporary or life long medical condition. We provide recreation and love for your cats as well. It would be our pleasure to take in your mail and newspapers and water your plants.

How often do you suggest you visit our cats?

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We suggest daily visits or twice daily visits, depending on your cats’ needs, ages, health status. We strongly discourage every other day visits because anything can happen in 48 hours – your furry baby can get locked in somewhere, tip over her water bowl, or get hurt or become sick. They also need love and attention and they do get lonely!

What is your cancelation policy?

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We actually don’t have one because our philosophy is “life happens”. If you have paid, we will credit your account. If you return early, we will do the same.

How do you vet your sitters?

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Our staff go through an interviewing process similar to other positions. We check references and they shadow a seasoned sitter prior to hiring to ensure this is something they can see themselves doing. We are extremely selective about who we hire. Sitters must be proven cat lovers and have vast knowledge of cat care and behavior.

Are your staff insured and bonded?

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Yes, they are. We have been insured and bonded since we opened our doors in 1998. We have not come close to having a claim filed against us. We would be more than happy to provide you with copies of our certificates of insurance.

Does the same sitter come into my home all the time?

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We provide as much continuity as possible for you and your cats. We assign at least 2 sitters to every given household to ensure we are available for you 365 days/year, despite our staffs’ days off and vacation time. We don’t have a revolving door of sitters entering your home. If we have to change your cat lover for whatever reason, we will let you know in advance and give you the option of meeting her before you go out of town.

How do I know that someone will show up every day?

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It would be our pleasure to send you texts or emails with real time photos of your cats while we are visiting. We take the business of taking the best care of your cats very seriously. If for whatever very rare reason your assigned sitter is not available, we will send someone else in without hesitation.

How do I change my schedule for cat care?

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You can call, email or text Leslie at any time to make any scheduling changes.

 

If our return to our cats is delayed, will you continue to provide care beyond our scheduled visits?

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Of course. We will never abandon your cats! We will continue to provide care until we know you are home safely!

How do you know we are home for our cats after our trip?

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We ask that you contact Leslie upon your return to let her know you are home cuddling with your furries.

If my cat becomes ill while we are away, what will you do?

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We will of course take your cat to the vet you have on record. If we are concerned but don’t feel it’s an emergency, we will contact you and your vet first to discuss the options. If it is indeed an emergency, we will put your cat in his carrier and rush him to the vet immediately. If we need to do so after normal vet hours, we will take him to the closest 24 hour vet hospital. The advantage of living with pets in NYC is that there are several 24 hour hospitals just a taxi ride away.

If you run out of supplies when we are gone, can you help us?

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Absolutely. We will purchase what we need for the duration of your trip and a bit more just so that you don’t have to run out to the store as soon as you return! We will ask for reimbursement once you return.

How does it work with our keys?

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We of course need a set of your keys to get into your home. We strongly recommend that we keep a set for emergencies and convenience. Your keys are kept in a secure location. Our key policy is listed here. If you live in a doorman/concierge building, we can also pick up a set and leave it with them after each of our visits, if that is convenient for you.

What are your rates?

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Please visit here for a comprehensive listing of our rates.

What forms of payment does On All Fours Cat Sitting accept?

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We accept several forms of payment. Please refer to Services and Rates for more details.

Do you board cats?

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No, we do not. We provide care in the comfort of your home so that your cats, who thrive on routine and habit, have the opportunity to stay in their loving, familiar surroundings. If you need boarding for whatever reason, we can make recommendations.

Do you stay in my home overnight?

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Yes, we do have staff that will stay in your home if you prefer. Please take a look at our overnight rates on our services page.

Can you provide us with client references?

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Absolutely! All you have to do is ask!

Coverage and Availability

Our regular service areas of Manhattan include all locations below 168 Street. Please inquire about rates north of 168 street.

Our regular service areas of Queens include Forest Hills, Rego Park, Kew Gardens, Kew Gardens Hills, Briarwood, Jamaica, Jackson Heights, Sunnyside, Woodside, Long Island City, Astoria, Middle Village, Maspeth, parts of Flushing, Richmond Hill, Woodhaven and Glendale.

Please inquire about rates for Howard Beach, The Rockaways, Bayside, Ridgewood and Whitestone or other locations.